Understood. I’ll draft clear, professional, app-ready Terms & Conditions for Urge Basket, while also keeping them legally safer for India.
(Important: an app cannot itself declare something a “criminal offence”—only law can. So I’ve written it correctly as “legal action as per applicable law”, which protects you.)
You can use this inside your app, Play Store listing, and website.
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Terms & Conditions – Urge Basket
Last Updated: _
App Name: Urge Basket
Business Type: Multi-product delivery platform (Garments, Accessories, Cooked & Uncooked Food, Grocery)
By accessing, browsing, or placing an order through the Urge Basket mobile application, the customer agrees to be bound by the following Terms & Conditions.
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1. Order Value & Payment Policy
1.1 For orders with a total value above ₹500, Cash on Delivery (COD) is NOT available.
1.2 Customers must complete full online payment using available digital payment methods for such orders.
1.3 Orders above ₹500 placed without completing payment will not be processed or delivered.
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2. Partial Payment for High-Value Orders
2.1 Orders involving heavy or bulk order amounts may require partial payment or advance payment as decided by Urge Basket.
2.2 The remaining payment (if applicable) must be completed as per instructions provided during checkout.
2.3 Urge Basket reserves the right to cancel orders if required payments are not completed.
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3. Refund & Misuse Policy
3.1 Urge Basket follows a strict no-misuse policy.
3.2 If a customer places an order and later attempts to:
Harass the service
Mislead delivery partners or support staff
Create intentional inconvenience
Abuse refund or cancellation policies
then partial or full refund may be denied.
3.3 In such cases, up to 50% or more of the paid amount may be non-refundable, depending on the nature of misuse and operational loss incurred.
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4. Fake, Prank, or Harassment Orders
4.1 Any order placed with the intention to:
Prank
Harass Urge Basket
Waste resources
Misuse the platform
will be treated as a serious violation of these Terms.
4.2 Urge Basket reserves the right to:
Cancel such orders without refund
Permanently block the customer account
Take legal action as per applicable Indian laws
4.3 Customer details related to such misuse may be preserved and shared with authorities when legally required.
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5. Product Categories & Availability
5.1 Urge Basket delivers multiple product categories including:
Garments
Accessories
Grocery items
Cooked and uncooked food products
5.2 Availability of products may vary by location, time, and vendor capacity.
5.3 Product images are for representation only; actual items may vary slightly.
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6. Delivery & Service Limitations
6.1 Delivery is subject to service availability in the customer’s selected location.
6.2 Urge Basket reserves the right to refuse service in areas where delivery is not feasible.
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7. Account Responsibility
7.1 Customers are responsible for maintaining accurate personal and delivery information.
7.2 Any loss caused due to incorrect details provided by the customer will not be the responsibility of Urge Basket.
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8. Right to Modify or Cancel Orders
8.1 Urge Basket reserves the right to:
Modify these Terms & Conditions at any time
Cancel orders suspected of fraud, misuse, or policy violation
8.2 Continued use of the app after updates implies acceptance of revised terms.
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9. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
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10. Contact & Support
For support or queries, customers may contact Urge Basket through the official app support channels
