Refund Policy – Urge Basket
Last Updated: _
App Name: Urge Basket
Urge Basket is a multi-product delivery platform dealing in garments, accessories, grocery items, cooked and uncooked food products. This Refund Policy explains when refunds are allowed and when they are strictly not permitted.
By placing an order on Urge Basket, the customer agrees to this Refund Policy.
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1. Eligibility for Refund
1.1 Refunds are granted only in cases where the delivered product is mismatched compared to the product ordered.
1.2 Refund requests for reasons other than product mismatch or confirmed defect will not be accepted.
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2. Vendor Defect Confirmation Policy
2.1 Products will be taken back only if the respective vendor agrees and confirms that the delivered product has a manufacturing or quality defect.
2.2 If the vendor does not approve the defect claim, Urge Basket will not process any return or refund.
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3. No Refund / No Return for Food & Grocery Items
3.1 Cooked food, uncooked food, and grocery items are strictly non-returnable and non-refundable.
3.2 Once the customer confirms the order and Urge Basket delivers the items:
No return request will be accepted
No refund will be processed
No excuse or justification will be considered
3.3 This policy exists due to health, safety, and hygiene reasons.
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4. Refund Policy for Garments & Accessories
4.1 Only garments and accessories are eligible for refund, subject to Urge Basket’s internal rules and verification process.
4.2 Refund eligibility is not automatic and depends on:
Product condition
Nature of defect or mismatch
Vendor approval
Compliance with timelines
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5. Time Limit for Refund Requests
5.1 For domestic purchases, customers must notify the Urge Basket support team within 24 hours of product delivery regarding:
Product defect
Product mismatch
5.2 For international purchases, customers must notify the Urge Basket support team within 48 hours from the time of delivery.
5.3 Requests raised after the above timelines will be rejected without exception.
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6. Condition of Returned Products
6.1 Returned garments or accessories must be:
Unused
Unwashed
In original condition
With original tags and packaging intact
6.2 Any product failing quality checks will not be eligible for refund.
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7. Refund Method & Processing Time
7.1 Approved refunds will be processed through the original payment method only.
7.2 Refund processing time may take 5–10 business days, depending on payment provider and bank policies.
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8. Misuse & Abuse of Refund Policy
8.1 Any attempt to misuse the refund policy through:
False claims
Harassment
Repeated refund requests
Intentional damage to products
may result in:
Refund rejection
Account suspension or permanent ban
Legal action as per applicable laws
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9. Urge Basket’s Rights
9.1 Urge Basket reserves the right to:
Accept or reject refund requests
Modify this Refund Policy at any time
Take strict action against policy abuse
9.2 Decisions made by Urge Basket regarding refunds shall be final and binding.
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10. Contact Support
For refund-related queries, customers must contact Urge Basket through the official in-app support channels within the allowed time period.
